Privacy Policy for FPB m-Banking Application

FPB m-Banking is a mobile banking application that allows you to manage your finances, make transactions, and access various banking services. This privacy policy explains how we collect, use, and protect your personal information when you use our app.

What information do we collect?
We collect information that you provide to us when you register for an account, use our app, or contact us. This may include your name, email address, phone number, bank account details, transaction history, and other information that you choose to share with us.We also collect information that is automatically generated when you use our app, such as your device ID, IP address, location, app usage, and crash reports. This information helps us to improve our app performance, functionality, and security.We may also collect information from third parties, such as credit bureaus, identity verification services, and fraud prevention agencies, to verify your identity, prevent fraud, and comply with legal obligations.

How do we use your information?
We use your information for the following purposes:– To provide you with our app features and services, such as processing your transactions, sending you notifications, and responding to your requests.– To personalize your app experience, such as displaying relevant offers, recommendations, and ads based on your preferences and behavior.– To improve our app quality, such as testing new features, fixing bugs, and conducting research and analysis.– To protect our app security, such as detecting and preventing unauthorized access, fraud, and abuse.– To comply with our legal obligations, such as responding to lawful requests from authorities, regulators, and courts.

How do we share your information?
We do not sell your information to third parties. We may share your information with the following parties for the purposes described above:– Our affiliates and partners, such as other companies within our group, or third-party service providers that help us with our app operations, such as hosting, payment processing, analytics, marketing, and customer support.– Our business partners, such as merchants, advertisers, and sponsors that offer products or services that may interest you through our app.– Other users, such as when you send or receive money, or when you participate in social features, such as chat, reviews, or ratings.– Authorities and regulators, such as when we are required or permitted by law to disclose your information for legal, regulatory, or compliance purposes.

How do we protect your information?
We take reasonable measures to protect your information from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, authentication, and other security technologies to safeguard your information. We also limit access to your information to our employees, contractors, and agents who need it to perform their duties and who are bound by confidentiality obligations.

How long do we keep your information?
We retain your information for as long as necessary to provide you with our app features and services, or as required by law. We may also retain some of your information for longer periods for backup, archival, or audit purposes. When we no longer need your information, we delete it from our systems or anonymize it so that it cannot be linked back to you.

What are your choices and rights?
You have the following choices and rights regarding your information:– You can access, update, or delete your account information at any time through the app settings or by contacting us.– You can opt out of receiving marketing communications from us or our partners at any time through the app settings or by following the unsubscribe link in the emails.– You can manage your app permissions, such as location, camera, or notifications, at any time through your device settings.– You can request a copy of your information, or ask us to correct, restrict, or erase your information, or transfer it to another service provider, by contacting us.– You can withdraw your consent to our use of your information at any time by deleting your account or uninstalling our app. However, this will not affect the lawfulness of our use of your information before you withdrew your consent.– You can lodge a complaint with your local data protection authority if you are unhappy with how we handle your information.

How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our app features, services, or practices, or to comply with applicable laws. We will notify you of any material changes by posting the updated privacy policy on our app or website, or by sending you an email or a notification. Your continued use of our app after we post the updated privacy policy will constitute your acceptance of the changes. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and share your information.

How to contact us?
If you have any questions, comments, or concerns about this privacy policy or our data practices, please contact us at:
First Private Bank Limited619/621, Corner of Merchant Road and Bo Son Pat Street, Pabedan Township, Yangon.support@fpb.com.mm+959880923618